Product recallOPSS
Divante Teddy Sherpa Electric Throw (Natural) recalled over a fire risk
Product Recall for Divante Teddy Sherpa Electric Throw (Natural) sold by The Range presenting a risk of fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
3 identifiers listed for this notice.
Divante Teddy Sherpa Electric Throw (Natural)
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- 38157
- 38933
- Item or listing codeOn the box, the label, or the order page where you bought it.
- 071645
What to do now
Divante Teddy Sherpa Electric Throw (Natural) could overheat or catch fire.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2411-0054). Quoted as issued.
Summary
Product Recall for Divante Teddy Sherpa Electric Throw (Natural) sold by The Range presenting a risk of fire.
The risk
The product presents a risk of fire as the blanket cable may overheat. The overheating may cause the plastic cable cover to melt and cause a fire.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users by The Range.
Affected consumers are advised to unplug the product and stop using immediately. Please return the product to any Range store for a full refund.
If you have any further queries, please contact The Range’s customer care team on 0345 026 7498 or help@therange.co.uk. Alternatively, you can access The Range’s recall alerts here: https://www.therange.co.uk/product-recalls/
Additional information
PSD case number: 2411-0054
Notified by: Local Authority Trading Standards
Product description
A beige coloured electric throw / blanket.
Open the OPSS notice
Questions
Why has Divante Teddy Sherpa Electric Throw (Natural) been recalled?
Divante Teddy Sherpa Electric Throw (Natural) could overheat or catch fire. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the batch code and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
Where was Divante Teddy Sherpa Electric Throw (Natural) sold?
The notice names The Range. Products bought elsewhere are covered too if they match the details listed.
