Product safety reportOPSS
Air Heater, XH-1212 sold on Amazon safety warning over a fire risk
Product Safety Report for Air Heater, XH-1212 presenting a risk of fire.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Air Heater, XH-1212 sold on Amazon
- ModelOn the rating label, base, back or box.
- XH-1212 / XH-1201 (The XH-1201 model was shown on the instructions, and the XH-1212 model was shown on the packaging)
What to do now
The risk with Air Heater, XH-1212 sold on Amazon is fire: a fault could cause it to overheat, melt or ignite.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2411-0109). Quoted as issued.
Summary
Product Safety Report for Air Heater, XH-1212 presenting a risk of fire.
The risk
This product presents a serious risk of fire because the cable can overheat. The mains supply cord had excessive resistance and can become hot during use, leading to it igniting and causing a fire. Improvements are required to marking, labelling and documentation.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The import has been rejected at the border and destroyed.
Advice to consumers
The import has been rejected at the border and destroyed.
Additional information
PSD notification: 2411-0109
Notified by: Local Authority Trading Standards
Product description
A white air heater with rose gold trim and power supply cord, packaged in white cardboard packaging.
Open the OPSS notice
Questions
Why has Air Heater, XH-1212 sold on Amazon been reported?
The risk with Air Heater, XH-1212 sold on Amazon is fire: a fault could cause it to overheat, melt or ignite. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
Where was Air Heater, XH-1212 sold on Amazon sold?
The notice names Amazon. Products bought elsewhere are covered too if they match the details listed.
