Batch BeaconUK recalls and safety alerts

Vehicle recallDVSA

Ford Transit Custom recalled over a restraint defect

Airbags or seat belts

Incorrect instructions for setting passenger airbag deactivation in the printed Owner�s Manual if fitted and in the SYNC4 instructions. The customer may be unable to identify how to switch OFF/ON the passenger airbag when installing a rear-facing child seat.

Check your product

Only vehicles within the listed VIN ranges or build dates are covered. A franchised dealer can confirm from your VIN.

1 identifier listed for this notice.

  • Transit Custom

    Build datesThe build or first registration date is on the V5C.
    • 24/07/2023 – 18/11/2023
    Manufacturer referenceThe manufacturer’s own campaign number. Quote it to the dealer.
    • 23S62

What to do now

Occupant protection on some Ford Transit Custom may be compromised.

  1. Check whether your vehicle is affected using its registration number on the GOV.UK vehicle recall checker, or ask a franchised dealer.
  2. Contact a franchised dealer to book the free repair.
  3. Keep the manufacturer’s recall letter if you receive one, and update your address on the V5C so future letters reach you.

Why it matters. Airbags and seat belts only matter in a crash, so a defect can go unnoticed until the worst moment.

Repairs and costs

Manufacturers contact registered keepers using DVLA records, but letters can go astray. You can book the free repair yourself once you know your vehicle is affected.

The DVSA monitors recalls and can be contacted if a manufacturer or dealer does not act.

From the official notice

Published by the Driver and Vehicle Standards Agency (R/2024/025). Quoted as issued.

Summary

Incorrect instructions for setting passenger airbag deactivation in the printed Owner�s Manual if fitted and in the SYNC4 instructions. The customer may be unable to identify how to switch OFF/ON the passenger airbag when installing a rear-facing child seat.

Defect

Incorrect instructions for setting passenger airbag deactivation in the printed Owner�s Manual if fitted and in the SYNC4 instructions. The customer may be unable to identify how to switch OFF/ON the passenger airbag when installing a rear-facing child seat.

Remedy

Replacement instructions issued

Models

Transit Custom

Open the DVSA notice

Questions

Why are Ford Transit Custom being recalled?

Occupant protection on some Ford Transit Custom may be compromised. Airbags and seat belts only matter in a crash, so a defect can go unnoticed until the worst moment.

How do I know if my vehicle is affected?

Enter your registration number on the GOV.UK vehicle recall checker or ask a franchised dealer, who can check your VIN against the manufacturer’s campaign. The VIN ranges and build dates published by the DVSA are listed on this page.

What should I do now?

Check whether your vehicle is affected using its registration number on the GOV.UK vehicle recall checker, or ask a franchised dealer. Contact a franchised dealer to book the free repair.

Will the repair cost anything?

Manufacturers contact registered keepers using DVLA records, but letters can go astray. You can book the free repair yourself once you know your vehicle is affected. The DVSA monitors recalls and can be contacted if a manufacturer or dealer does not act.

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