Product safety reportOPSS
Glen Dimplex Home Appliance Ltd manufactured Belling, Stoves safety warning over a carbon monoxide risk
Product Safety Report for Glen Dimplex Home Appliance Ltd manufactured Belling, Stoves and New World Gas Range Cookers with Gas Grill (110, 100 and 90 models) presenting a risk to health and death if the grill is used with the door closed. *Updated 02/11 with details for modification programme*.
Product image from the OPSS safety notice 
What to do now
Glen Dimplex Home Appliance Ltd manufactured Belling, Stoves could produce carbon monoxide.
- Stop using it now and open windows.
- Make sure there is a working carbon monoxide alarm.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Carbon monoxide poisoning can kill. Early symptoms are easily mistaken for flu or tiredness.
If someone has been hurt
Look out for
- headache
- dizziness
- feeling sick
- breathlessness
- tiredness and confusion
Get help urgently
- if you suspect carbon monoxide, get into fresh air and call the gas emergency line on 0800 111 999; if someone is unwell, call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2205-0240). Quoted as issued.
Summary
Product Safety Report for Glen Dimplex Home Appliance Ltd manufactured Belling, Stoves and New World Gas Range Cookers with Gas Grill (110, 100 and 90 models) presenting a risk to health and death if the grill is used with the door closed. *Updated 02/11 with details for modification programme*.
The risk
It has been identified that certain Belling, Stoves and New World gas range cookers with gas grill manufactured by Glen Dimplex Home Appliances used with the grill door closed can cause extremely dangerous levels of carbon monoxide to be produced, which can pose a significant risk to health and death.
The product does not meet the requirements of the Gas Appliances (Enforcement) and Miscellaneous Amendments Regulations 2018.
Action taken
GDHA have initiated a modification programme for products in scope of the safety issue. Consumers are warned until the modification has been completed, consumers must only use the gas grill with the grill door open.
Advice to consumers
GDHA have launched a modification programme for products in scope of the safety issue.
Consumers must call 0800 110 5728 or email consumersupport@glendimplex.com to register for the free modification. In the meantime, consumers must only use the gas grill with the grill door open. If you no longer own the product, it is still important that you contact Glen Dimplex to enable them to trace the new owner.
For further information, please access the following webpages:
https://www.belling.co.uk/en-gb
https://www.stoves.co.uk/en-gb
https://newworld.family/safety-notice
OPSS has also required GDHA and retailers to remove the product from the market (from being on sale) with immediate effect.
Additional information
PSD case number: 2205-0240
Notified by: Office for Product Safety and Standards
Product description
Multiple models of Glen Dimplex Home Appliance Ltd manufactured gas cookers with gas grill, including brand names Stoves, Belling and New World.
Open the OPSS notice
Questions
Why has Glen Dimplex Home Appliance Ltd manufactured Belling, Stoves been reported?
Glen Dimplex Home Appliance Ltd manufactured Belling, Stoves could produce carbon monoxide. Carbon monoxide poisoning can kill. Early symptoms are easily mistaken for flu or tiredness.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Stop using it now and open windows. Make sure there is a working carbon monoxide alarm.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
