Product safety reportOPSS
Govek KN95 Face Masks safety warning over inadequate protection
Product Safety Report for Govek KN95 Face Masks presenting a health risk.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Govek KN95 Face Masks
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- 22.04.2020
- 30.04.2020
What to do now
The issue with Govek KN95 Face Masks is that it could fail when it is needed.
- Replace it with equipment that meets the right standard before your next use.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Protective equipment is bought on trust: a helmet, mask, life jacket or high-visibility garment that does not perform gives a false sense of safety.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2308-0087). Quoted as issued.
Summary
Product Safety Report for Govek KN95 Face Masks presenting a health risk.
The risk
The face masks may not perform to FFP2 level as specified on the label hence the products may not conform to the essential health and safety requirements as per PPE Regulation 2016/425.
The masks may not offer adequate protection against substances hazardous to health as claimed by the product.
The product does not meet the requirements of the Personal Protective Equipment (Enforcement) Regulations 2018.
Action taken
Withdrawal of the product from the market.
Advice to consumers
The masks have been withdrawn from the market by the importer.
A notification was issued to suppliers/distributors that covered the related batches of Govek KN95 product supplied.
Additional information
PSD case number: 2308-0087
Notified by: Local Authority Trading Standards
Product description
A 20-pack of white KN95 face masks.
Open the OPSS notice
Questions
Why has Govek KN95 Face Masks been reported?
The issue with Govek KN95 Face Masks is that it could fail when it is needed. Protective equipment is bought on trust: a helmet, mask, life jacket or high-visibility garment that does not perform gives a false sense of safety.
How do I know if my product is affected?
Compare the batch code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Replace it with equipment that meets the right standard before your next use. Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
