Product recallOPSS
TRUBLUE iQ and TRUBLUE SPEED Climbing Auto Belays recalled over an injury risk
Product Recall for TRUBLUE iQ and TRUBLUE SPEED Climbing Auto Belays.
What to do now
TRUBLUE iQ and TRUBLUE SPEED Climbing Auto Belays could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2506-0148). Quoted as issued.
Summary
Product Recall for TRUBLUE iQ and TRUBLUE SPEED Climbing Auto Belays.
The risk
The product presents a serious risk of injuries as it can fail to retract during use. This could cause the user to fall unexpectedly from a height.
The product does not meet the requirements of Regulation 2016/425 or the Personal Protective Equipment (Enforcement) Regulations 2018.
Action taken
The product has been recalled from end users.
Advice to consumers
The manufacturer has recalled the product from end users. Owners of affected products should stop using them immediately.
Access the following links for further information on next steps, including contacting your Head Rush Technologies authorised service dealer for inspection, update and return.
TRUBLUE Safety Alert 003
TRUBLUE Safety Alert 004
TRUBLUE Safety Alert 005
Additional information
PSD notification number: 2506-0148
Notified by: Local Authority Trading Standards
Product description
Multiple models of Auto Belay climbing equipment. For a full list of affected models, serial numbers and product dates, please access the PDF linked below.
Open the OPSS notice
Questions
Why has TRUBLUE iQ and TRUBLUE SPEED Climbing Auto Belays been recalled?
TRUBLUE iQ and TRUBLUE SPEED Climbing Auto Belays could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
