Product safety reportOPSS
Heybike EC Compact City E-Bike safety warning over an injury risk
Product Safety Report for Heybike EC Compact City E-Bike presenting a high risk of injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Heybike EC Compact City E-Bike
- ModelOn the rating label, base, back or box.
- EC COMPACT CITY
- Serial numberOn the rating label or a sticker on the product.
- 2410070478
What to do now
Heybike EC Compact City E-Bike could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2508-0073). Quoted as issued.
Summary
Product Safety Report for Heybike EC Compact City E-Bike presenting a high risk of injuries.
The risk
The product presents a risk of injuries as the rear brake does not operate as required. The mineral oil can leak out of the rear brake lever, causing the hydraulic rear brake system to become inoperable. If the brake was to fail or malfunction during use, the rider could experience a loss of control and fall. Improvements are also required to marking, labelling and documentation.
The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008.
Action taken
The import has been rejected at the border.
Advice to consumers
The import has been rejected at the border.
Additional information
PSD notification number: 2508-0073
Notified by: Local Authority Trading Standards
Product description
Cream and black e-bike with stabiliser.
Open the OPSS notice
Questions
Why has Heybike EC Compact City E-Bike been reported?
Heybike EC Compact City E-Bike could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the model and serial number on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
