Product safety reportOPSS
Hotpoint and Indesit Freestanding Gas Cooker safety warning over a fire risk
Product Safety Report for Hotpoint and Indesit Freestanding Gas Cookers presenting a risk of fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
The product is a freestanding gas oven with glass lid, in both Hotpoint and Indesit brands.
- Sold betweenCompare with your receipt or order date.
- Affected batches were produced between October 25 and November 22 2024.
What to do now
Hotpoint and Indesit Freestanding Gas Cooker has been flagged because it could start a fire in the home.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2412-0075). Quoted as issued.
Summary
Product Safety Report for Hotpoint and Indesit Freestanding Gas Cookers presenting a risk of fire.
The risk
The product presents a risk of fire as it is possible for the O-rings to wear prematurely, causing a gas leak from the lid shut off valve. If the gas leaks and is ignited, this may cause a fire, burns and injuries.
The product does not meet the requirements of the Gas Appliances (Enforcement) and Miscellaneous Amendments Regulations 2018 or Regulation 2016/246.
Action taken
The manufacturer has initiated a modification programme to replace affected components.
Advice to consumers
Owners of affected models must not use the product and should contact Hotpoint / Indesit immediately, who will arrange an engineer visit to replace the affected component.
Owners of affected models can access additional information at https://www.hotpointindesitgascookersafety.com/uk or call 0800 316 3887 for further guidance.
Anyone that smells gas, including owners and consumers concerned that their product poses a risk, should contact the National Gas emergency helpline on 0800 111 999 in England, Wales and Scotland, and 0800 002 001 in Northern Ireland.
Additional information
PSD case number: 2412-0075
Notified by: Local Authority Trading Standards
Product description
The product is a freestanding gas oven with glass lid, in both Hotpoint and Indesit brands.
Open the OPSS notice
Questions
Why has Hotpoint and Indesit Freestanding Gas Cooker been reported?
Hotpoint and Indesit Freestanding Gas Cooker has been flagged because it could start a fire in the home. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
