Product safety reportOPSS
Hotronix Heat Presses safety warning over a fire risk
Product Safety Report for Hotronix Heat Presses presenting a risk of fire.
Product image from the OPSS safety notice
What to do now
Hotronix Heat Presses could overheat or catch fire.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2502-0118). Quoted as issued.
Summary
Product Safety Report for Hotronix Heat Presses presenting a risk of fire.
The risk
The product has been identified as presenting a risk of fire, as it is possible for the electrical cabling and/or switches to overheat and become damaged. The 3500W heating plate has a serial plate rating of 15 amps but has been supplied for use in the UK with a 13amp fused plug.
Action taken
The manufacturer has initiated a modification programme.
Advice to consumers
The manufacturer has initiated a modification programme.
Owners should stop using the product immediately and disconnect the heat press from the power supply.
Contact Stahls UK (Europe) Ltd to arrange for them to replace the power switch and circuit breakers.
For further information, access the Stahls’ website at the following link: https://www.stahls.co.uk/importantsafetywarnings
Additional information
PSD notification number: 2502-0118
Notified by: Health and Safety Executive
Product description
Commercial heat press machines for use in printing on apparel. Affected products were supplied between February 2018 and December 2024.
Open the OPSS notice
Questions
Why has Hotronix Heat Presses been reported?
Hotronix Heat Presses could overheat or catch fire. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
