Product safety reportOPSS
HQ LED Soft Ring Light sold on eBay safety warning over a fire risk
Product Safety Report for HQ LED Soft Ring Light presenting a high risk of fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
6 identifiers listed for this notice.
HQ LED Soft Ring Light sold on eBay
- ModelOn the rating label, base, back or box.
- HQ-21S
- Item or listing codeOn the box, the label, or the order page where you bought it.
- UK-S-004
- 197486240935
- touch panel
- CRI 97
- includes carrying
What to do now
HQ LED Soft Ring Light sold on eBay has been flagged because it could start a fire in the home.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2508-0174). Quoted as issued.
Summary
Product Safety Report for HQ LED Soft Ring Light presenting a high risk of fire.
The risk
The product presents a high risk of fire as the plug is fitted with an insufficient fuse and the mains supply cord has excessive resistance. If there is a surge in current or a fault with the product, it could overheat and ignite, causing a fire. Additionally, there is potential access to live parts, presenting a risk of electric shock.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 or the Plugs and Sockets etc. (Safety) Regulations 1994.
Action taken
The import has been rejected at the border and destroyed. The listing has been removed by the online marketplace (eBay).
Advice to consumers
The import has been rejected at the border and destroyed. The listing has been removed by the online marketplace (eBay).
Additional information
PSD notification number: 2508-0174
Notified by: Local Authority Trading Standards
Product description
An LED soft ring light with wall plug attached.
Open the OPSS notice
Questions
Why has HQ LED Soft Ring Light sold on eBay been reported?
HQ LED Soft Ring Light sold on eBay has been flagged because it could start a fire in the home. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
Where was HQ LED Soft Ring Light sold on eBay sold?
The notice names eBay. Products bought elsewhere are covered too if they match the details listed.
