Product safety reportOPSS
MXBAOHENG Chinese Medicine Pot sold on Amazon safety warning over a fire risk
Product Safety Report for MXBAOHENG Chinese Medicine Pot presenting a serious risk of fire.
Product image from the OPSS safety notice
What to do now
The risk with MXBAOHENG Chinese Medicine Pot sold on Amazon is fire: a fault could cause it to overheat, melt or ignite.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2508-0123). Quoted as issued.
Summary
Product Safety Report for MXBAOHENG Chinese Medicine Pot presenting a serious risk of fire.
The risk
The product presents a serious risk of fire and electric shock as the plug is a ‘Clover leaf-style’ plug and does not meet the constructional or dimensional requirements of BS 1363. As the plug does not have a fuse, under fault conditions the plug may overheat and ignite, causing a fire. The user could also receive an electric shock when inserting or removing the plug from the socket.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 or the Plugs & Sockets etc. (Safety) Regulations 1994.
Action taken
The import has been rejected at the border and destroyed.
Advice to consumers
The import has been rejected at the border and destroyed.
Additional information
PSD notification number: 2508-0123
Notified by: Local Authority Trading Standards
Product description
An electric kettle for simmering herbs. Product is supplied with a black power cord and cable.
Open the OPSS notice
Questions
Why has MXBAOHENG Chinese Medicine Pot sold on Amazon been reported?
The risk with MXBAOHENG Chinese Medicine Pot sold on Amazon is fire: a fault could cause it to overheat, melt or ignite. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
Where was MXBAOHENG Chinese Medicine Pot sold on Amazon sold?
The notice names Amazon. Products bought elsewhere are covered too if they match the details listed.
