Product safety reportOPSS
Important Safety Message – Gas Hob Elbow Joints Corrective Action Programme safety warning over a burns risk
Important Safety Message – Corrective Action Programme for Gas Hob Elbow Joints presenting a serious risk of poisoning, burns or gas explosion and/or fire.
What to do now
The hazard with Important Safety Message – Gas Hob Elbow Joints Corrective Action is heat: surfaces, steam or contents could burn the user.
- Stop using it and let it cool fully before you handle it.
- Put it where children cannot get to it.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Burns from appliances and heating products are common, and children are the most likely to be hurt.
If someone has been hurt
Look out for
- for a burn: cool it under cool or lukewarm running water for 20 minutes and cover it loosely with cling film
Get help urgently
- large or deep burns, burns on the face, hands or genitals, or any burn on a child — go to A&E or call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (opss-1skvb48). Quoted as issued.
Summary
Important Safety Message – Corrective Action Programme for Gas Hob Elbow Joints presenting a serious risk of poisoning, burns or gas explosion and/or fire.
The risk
The above UK gas hob manufacturers have committed to undertake a corrective action programme to make certain hobs safe which have been identified as presenting a serious risk of poisoning, burns or gas explosion and/or fire.
Further details on the hazard descriptions, in addition to other product identifiers, are available on the Product Safety Report page for each of the products linked under the “Read the Product Safety Reports” section above.
Advice to consumers
The 12 UK manufacturers have initiated a modification programme for certain products in scope of the safety issue. The companies will visit every home containing affected hobs and make them safe. OPSS is urging all affected members of the public, including those unsure whether they are impacted or not, to check the model links and contact the manufacturer.
While all affected consumers should check the model links, owners and consumers in caravans, leisure homes and motorhomes should do this as a matter of urgency. If they are using an affected appliance with Liquefied Petroleum Gas (LPG), they should disconnect it from the LPG cylinder immediately.
Owners and consumers in domestic premises should continue to be vigilant. If they smell gas or are concerned that their product poses a risk, they should contact the National Gas Emergency Helpline for their area (0800 111 999 in England, Wales and Scotland, and 0800 002 001 in Northern Ireland) or a Gas Safe registered installer.
Should your model be included, or if you are not sure of your gas hob model, please contact the Freephone numbers in the table above, where an adviser can assist with checking your model and providing further information between 8am – 6pm BST 7 days a week.
Alternatively, go to https://gashobsrepair.mktpoint.com to enter your details.
Open the OPSS notice
Questions
Why has Important Safety Message – Gas Hob Elbow Joints Corrective Action been reported?
The hazard with Important Safety Message – Gas Hob Elbow Joints Corrective Action is heat: surfaces, steam or contents could burn the user. Burns from appliances and heating products are common, and children are the most likely to be hurt.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Stop using it and let it cool fully before you handle it. Put it where children cannot get to it.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
