Product recallOPSS
Sundance Spas and Jacuzzi Hot Tubs recalled over a burns risk
Product Recall for Sundance Spas and Jacuzzi Hot Tubs presenting a risk of burns and injuries.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
9 identifiers listed for this notice.
Sundance Spas and Jacuzzi Hot Tubs
- ModelOn the rating label, base, back or box.
- Jacuzzi® J-200™
- J-300™
- J-400™
- J-500™ Collection hot tubs
- Sundance® Spas 680™
- 780™
- 880™
- 980™ series spas
- Date codeOn the product, its label or its packaging.
- Affected units were manufactured between 29 July 2021 and February 9 2022.
What to do now
Parts of Sundance Spas and Jacuzzi Hot Tubs can get hot enough to burn, or hot liquid could escape.
- Turn it off, unplug it and let it cool before packing it away.
- Keep it out of children’s reach until it has gone back.
- Follow the corrective action in the notice: a refund, repair or replacement from the business.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Burns from appliances and heating products are common, and children are the most likely to be hurt.
If someone has been hurt
Look out for
- for a burn: cool it under cool or lukewarm running water for 20 minutes and cover it loosely with cling film
Get help urgently
- large or deep burns, burns on the face, hands or genitals, or any burn on a child — go to A&E or call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2301-0007). Quoted as issued.
Summary
Product Recall for Sundance Spas and Jacuzzi Hot Tubs presenting a risk of burns and injuries.
The risk
Minor cracks in the sensor thermistor chip may reduce electrical resistance in the thermistor, causing the temperature sensor to relay incorrect water temperatures (but not >46C°). This can cause the water to be hotter than the set temperature, presenting a risk of burns and injuries.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The product has been recalled from end users.
Advice to consumers
Owners of affected spas in the UK have been contacted directly by the manufacturer or via distributors to arrange the replacement of the sensor (part # 6600-551).
Owners who own an affected unit and have not yet had their sensor replaced should use an accurate external thermometer to confirm the water temperature prior to entering the hot tub until the hot tub is confirmed not to have the affected temperature sensor.
Additional information
PSD case number: 2301-0007
Notified by: Local Authority Trading Standards
Product description
Freestanding spas and jacuzzis. The model number and serial number are engraved into a silver plate in the equipment bay of the hot tub.
Open the OPSS notice
Questions
Why has Sundance Spas and Jacuzzi Hot Tubs been recalled?
Parts of Sundance Spas and Jacuzzi Hot Tubs can get hot enough to burn, or hot liquid could escape. Burns from appliances and heating products are common, and children are the most likely to be hurt.
How do I know if my product is affected?
Compare the model and date code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Turn it off, unplug it and let it cool before packing it away. Keep it out of children’s reach until it has gone back.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
