Product recallOPSS
John Lewis & Partners 2-in-1 Pushchair and Carrycot recalled over an injury risk
Product recall for John Lewis & Partners 2-in-1 Pushchair and Carrycot presenting a risk of injuries due to the potential for the product to tip over.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
John Lewis & Partners 2-in-1 Pushchair and Carrycot
- Item or listing codeOn the box, the label, or the order page where you bought it.
- 31400701
- 31400702
What to do now
The risk with John Lewis & Partners 2-in-1 Pushchair and Carrycot is physical injury.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Follow the corrective action in the notice: a refund, repair or replacement from the business.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2205-0201). Quoted as issued.
Summary
Product recall for John Lewis & Partners 2-in-1 Pushchair and Carrycot presenting a risk of injuries due to the potential for the product to tip over.
The risk
There is a tipping issue with the carrycot so there is potential for a small child to fall out when the product is in use, causing injuries to young infants.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users. For more information, please see https://www.johnlewis.com/customer-services/shopping-with-us/product-recalls .
Additional information
PSD case number: 2205-0201
Notified by: Local Authority Trading Standards
Product description
4 wheel pushchair and carrycot available in colours ‘Black on Chrome’ and ‘Charcoal on Gunmetal’
Open the OPSS notice
Questions
Why has John Lewis & Partners 2-in-1 Pushchair and Carrycot been recalled?
The risk with John Lewis & Partners 2-in-1 Pushchair and Carrycot is physical injury. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
Where was John Lewis & Partners 2-in-1 Pushchair and Carrycot sold?
The notice names John Lewis. Products bought elsewhere are covered too if they match the details listed.
