Product recallOPSS
Joie Serina Elephant Duo Swivel Baby Swing recalled over an injury risk
Product Recall for Joie Serina Elephant Duo Swivel Baby Swing presenting a risk of injuries.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
6 identifiers listed for this notice.
Joie Serina Elephant Duo Swivel Baby Swing
- BarcodeThe long number printed under the barcode.
- 5056080615509
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- 190225
- 200225
- 210225
- 220225
- ModelOn the rating label, base, back or box.
- Elephant Duo W1306DAELD000
What to do now
Joie Serina Elephant Duo Swivel Baby Swing could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2603-0090). Quoted as issued.
Summary
Product Recall for Joie Serina Elephant Duo Swivel Baby Swing presenting a risk of injuries.
The risk
The product presents a risk of injuries because the steel bolt, which secures the seat unit to the frame, can separate and cause the swing seat part to detach. This could lead to the infant receiving injuries.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users by Allison Baby UK Limited.
Advice to consumers
The product has been recalled from end users by Allison Baby UK Limited.
We recommend that you stop using the product immediately and contact Joie Customer Care to arrange a refund or replacement via: customerservices.uk@joiebaby.com or 0800 952 0061.
For more information, please access: https://joiebaby.com/uk/product-updates and smythstoys.com/uk/en-gb/product-information.
Additional information
PSD notification number: 2603-0090, 2603-0097
Notified by: Local Authority Trading Standards
Product description
Multi-motion electric baby swing sold via Joiebaby.com and Smyths Toys. For guidance on identifying batch dates, please see Annex A in the linked PDF.
Open the OPSS notice
Questions
Why has Joie Serina Elephant Duo Swivel Baby Swing been recalled?
Joie Serina Elephant Duo Swivel Baby Swing could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the barcode, batch code and model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
Where was Joie Serina Elephant Duo Swivel Baby Swing sold?
The notice names Smyths Toys. Products bought elsewhere are covered too if they match the details listed.
