Product recallOPSS
Joolz Aer2 Car Seat Adapter Set recalled over an injury risk
Product Recall for Joolz Aer2 Car Seat Adapter Set presenting a risk of injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
3 identifiers listed for this notice.
Joolz Aer2 Car Seat Adapter Set
- BarcodeThe long number printed under the barcode.
- 8715688096512
- ModelOn the rating label, base, back or box.
- 320400
- Serial numberOn the rating label or a sticker on the product.
- The Joolz Aer2 Car Seat Adapter Set starts with serial number NL311-
- Sold betweenCompare with your receipt or order date.
- The affected products were sold between June 2025 and May 2026.
What to do now
Joolz Aer2 Car Seat Adapter Set could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2605-0189). Quoted as issued.
Summary
Product Recall for Joolz Aer2 Car Seat Adapter Set presenting a risk of injuries.
The risk
The product presents a risk of injuries because the car seat adapter may fail to properly engage and lock with the spring-loaded pin on the stroller chassis. If this were to happen, the car seat can fully detach from the stroller and fall to the ground.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users by Joolz.
Advice to consumers
The product has been recalled from end users by Joolz. Consumers are asked to stop using the product immediately.
For more information on this recall and to register for replacement adapters please visit: Sites-joolz-gb-Site or contact csa@joolz.com .
For products sold by John Lewis, access: Product Recalls - John Lewis & Partners
Additional information
PSD notification number: 2605-0189
Notified by: Office for Product Safety and Standards
Product description
Black car seat adaptor to connect an infant car seat to a Joolz Aer2 stroller chassis.
Open the OPSS notice
Questions
Why has Joolz Aer2 Car Seat Adapter Set been recalled?
Joolz Aer2 Car Seat Adapter Set could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the barcode, model, serial number and sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
Where was Joolz Aer2 Car Seat Adapter Set sold?
The notice names John Lewis. Products bought elsewhere are covered too if they match the details listed.
