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Product recallOPSS

Joolz Hub Pram recalled over an injury risk

Cuts and injuriesHigh risk

Product Recall for Joolz Hub Pram presenting a high risk of injuries.

  • Joolz Hub Pram: photo from the OPSS notice of 6 Oct 2025
    Product image from the OPSS safety notice

Check your product

Only products that match these details are covered. Have your pack in front of you.

5 identifiers listed for this notice.

  • Joolz Hub Pram

    BarcodeThe long number printed under the barcode.
    • 8715688092484
    • 8715688092491
    Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
    • HUB2CH-016488 to HUB2CH-016687. The batch number can be found on the inside right rear leg of the product.
    ModelOn the rating label, base, back or box.
    • Hub 2 in Space Black (100101)
    • Forest Green (100102)

What to do now

Joolz Hub Pram has been reported because it could hurt the person using it.

  1. Put it out of use now.
  2. Check whether the notice offers a repair or replacement part before you discard it.
  3. Contact Joolz or the shop you bought it from to arrange the remedy set out in the notice.
  4. If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.

Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.

Refunds, repairs and replacements

Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.

If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.

From the official notice

Published by the Office for Product Safety and Standards (2510-0023). Quoted as issued.

Summary

Product Recall for Joolz Hub Pram presenting a high risk of injuries.

The risk

The product presents a high risk of injuries as the front wheels may detach from the chassis during use. This could lead to loss of stability and injuries to the user or pram occupant.

The product does not meet the requirements of the General Product Safety Regulations 2005.

Action taken

The product has been recalled from end users by Joolz.

Advice to consumers

The product has been recalled from end users.

We recommend that owners stop using the product immediately and contact Joolz via service@joolz.com or 020 4525 2638 to arrange a free replacement.

Further information is available on the Joolz website at the following link: Sites-joolz-gb-Site

Additional information

PSD notification number: 2510-0023

Notified by: Office for Product Safety and Standards

Product description

Two models of children’s pram (space black and forest green).

Open the OPSS notice

Questions

Why has Joolz Hub Pram been recalled?

Joolz Hub Pram has been reported because it could hurt the person using it. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.

How do I know if my product is affected?

Compare the barcode, batch code and model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.

What should I do now?

Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.

Can I get a refund or a repair?

Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.

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