Product safety reportOPSS
3.2M Telescopic Ladder (KIKO 5031-8) safety warning over an injury risk
Product Safety Report for 3.2M Telescopic Ladder (KIKO 5031-8) presenting a serious risk of injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
3.2M Telescopic Ladder (KIKO 5031-8)
- ModelOn the rating label, base, back or box.
- KIKO 5031-8
What to do now
The risk with 3.2M Telescopic Ladder (KIKO 5031-8) is physical injury.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2509-0280). Quoted as issued.
Summary
Product Safety Report for 3.2M Telescopic Ladder (KIKO 5031-8) presenting a serious risk of injuries.
The risk
The product presents a serious risk of injuries as the metal rungs bend and could collapse under repeated normal use. If the ladder were to collapse while in use, the user could fall and receive serious injuries.
As the ladder is over 3 metres it should be supplied with a stabilizer bar, which was missing. Additionally, when the locking mechanisms are released to collapse the ladder, the rungs fall with a force, posing a cutting hazard. The product requires improvements to marking and labelling.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The import has been rejected at the border.
Advice to consumers
The import has been rejected at the border.
Additional information
PSD notification number: 2509-0280
Notified by: Local Authority Trading Standards
Product description
A telescopic, 3.2m ladder.
Open the OPSS notice
Questions
Why has 3.2M Telescopic Ladder (KIKO 5031-8) been reported?
The risk with 3.2M Telescopic Ladder (KIKO 5031-8) is physical injury. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
