Product safety reportOPSS
3.8m Telescopic Ladder (KIKO 5301-9) safety warning over an injury risk
Product Safety Report for 3.8m Telescopic Ladder (KIKO 5301-9) presenting a serious risk of injuries.
Product image from the OPSS safety notice
What to do now
3.8m Telescopic Ladder (KIKO 5301-9) could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2509-0263). Quoted as issued.
Summary
Product Safety Report for 3.8m Telescopic Ladder (KIKO 5301-9) presenting a serious risk of injuries.
The risk
The product presents a serious risk of injuries as the metal bends and could collapse under repeated normal use. If the ladder were to collapse while in use, the user could fall and receive serious injuries.
As the ladder is over 3 metres it should be supplied with a stabilizer bar, which was missing. Additionally, when the locking mechanisms are released to collapse the ladder, the rungs fall with a force, posing a cutting hazard. The product requires improvements to marking and labelling.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The import has been rejected at the border.
Advice to consumers
The import has been rejected at the border.
Additional information
PSD notification number: 2509-0263
Notified by: Local Authority Trading Standards
Product description
A 3.8m extending telescopic ladder.
Open the OPSS notice
Questions
Why has 3.8m Telescopic Ladder (KIKO 5301-9) been reported?
3.8m Telescopic Ladder (KIKO 5301-9) could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
