Product recallOPSS
Kelly Hoppen Debossed Cappuccino Cups recalled over an injury risk
Product Recall for Kelly Hoppen Debossed Cappuccino Cups presenting a burns and injuries risk.
What to do now
The risk with Kelly Hoppen Debossed Cappuccino Cups is physical injury.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Follow the corrective action in the notice: a refund, repair or replacement from Kelly Hoppen.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2512-0159). Quoted as issued.
Summary
Product Recall for Kelly Hoppen Debossed Cappuccino Cups presenting a burns and injuries risk.
The risk
The base of the ceramic cup may crack or break unexpectedly during normal use, particularly when filled with hot liquids. This sudden failure can result in sharp ceramic fragments, posing a risk of cuts or lacerations to the user. Additionally, the breakage may cause hot liquid to spill, increasing the risk of burns or scalds.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users.
Advice to consumers
The products have been recalled from end users.
We recommend that consumers stop using the product immediately and return it to any M&S store for a full refund.
Please visit Product Recalls - M&S for further information, or contact Customer Services via the M&S website or on 0333 014 8555.
Additional information
PSD notification number: 2512-0159
Notified by: Local Authority Trading Standards
Product description
Ceramic mugs for hot drinks in white, black and taupe. For a full list of product identifiers, please see Annex A in the linked PDF.
Open the OPSS notice
Questions
Why has Kelly Hoppen Debossed Cappuccino Cups been recalled?
The risk with Kelly Hoppen Debossed Cappuccino Cups is physical injury. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
Where was Kelly Hoppen Debossed Cappuccino Cups sold?
The notice names M&S. Products bought elsewhere are covered too if they match the details listed.
