Product safety reportOPSS
Kohinoor Chemical Co Tibet Snow Cream safety warning over a banned ingredient
Product Safety Report for Kohinoor Chemical Co Tibet Snow Cream presenting a serious chemical risk.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Kohinoor Chemical Co Tibet Snow Cream
- BarcodeThe long number printed under the barcode.
- 8961100001019
What to do now
Kohinoor Chemical Co Tibet Snow Cream contains an ingredient that is banned in cosmetics in the UK.
- Stop applying it straight away.
- Wash the skin where it was applied with mild soap and water.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Substances such as hydroquinone, mercury and some steroids can damage the skin and, with long-term use, other organs. They are only allowed in prescription medicines, if at all.
If someone has been hurt
Look out for
- redness, burning, thinning or discolouration of the skin
- a rash
Get help urgently
- if you have used it for a long time, or have skin damage, speak to your GP or a pharmacist
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2511-0082). Quoted as issued.
Summary
Product Safety Report for Kohinoor Chemical Co Tibet Snow Cream presenting a serious chemical risk.
The risk
The product presents a serious chemical risk as it contains Mercury at a concentration of 85.92 mg/kg (0.0086%). Mercury is prohibited for use in cosmetic products. Exposure to mercury may cause a wide range of adverse effects, including damage to internal organs, the circulatory system, and the nervous system. https://www.gov.uk/government/publications/mercury-properties-incident- management-and-toxicology/mercury-general-information
The product does not meet the requirements of Regulation (EC) 1223/2009 (‘The Cosmetics Regulation’).
Action taken
The product has been withdrawn from the market by Lajawab Foods Limited.
Advice to consumers
The product has been withdrawn from the market by Lajawab Foods Limited.
We recommend that owners stop using this product immediately and contact the distributor to request redress.
Additional information
PSD notification number: 2511-0082b
Notified by: Local Authority Trading Standards
Product description
Skin cream in a green and gold box.
Open the OPSS notice
Questions
Why has Kohinoor Chemical Co Tibet Snow Cream been reported?
Kohinoor Chemical Co Tibet Snow Cream contains an ingredient that is banned in cosmetics in the UK. Substances such as hydroquinone, mercury and some steroids can damage the skin and, with long-term use, other organs. They are only allowed in prescription medicines, if at all.
How do I know if my product is affected?
Compare the barcode on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop applying it straight away. Wash the skin where it was applied with mild soap and water.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
