Product safety reportOPSS
Pilgrim Anti-Dandruff Shampoo and Conditioner Set sold on Amazon safety warning over a banned ingredient
Product Safety Report for Pilgrim Anti-Dandruff Shampoo and Conditioner Set presenting a serious chemical risk.
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Pilgrim Anti-Dandruff Shampoo and Conditioner Set sold on Amazon
- Item or listing codeOn the box, the label, or the order page where you bought it.
- B0D5DBM7G7 (shampoo)
- B0D5D9BF3Q (conditioner)
What to do now
Pilgrim Anti-Dandruff Shampoo and Conditioner Set sold on Amazon has been flagged because it contains a substance that cosmetics sold here must not contain.
- Stop using it now.
- Gently wash off any product left on the skin.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Substances such as hydroquinone, mercury and some steroids can damage the skin and, with long-term use, other organs. They are only allowed in prescription medicines, if at all.
If someone has been hurt
Look out for
- redness, burning, thinning or discolouration of the skin
- a rash
Get help urgently
- if you have used it for a long time, or have skin damage, speak to your GP or a pharmacist
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2510-0132). Quoted as issued.
Summary
Product Safety Report for Pilgrim Anti-Dandruff Shampoo and Conditioner Set presenting a serious chemical risk.
The risk
The product presents a serious chemical risk as the ingredients list indicates it contains Zinc Pyrithione, which is prohibited for use in cosmetic products. It also includes the following undeclared allergens: hydroxycitronellal, hexyl cinnamal, and limonene. This could lead to consumers with sensitivities using these products and having an allergic reaction.
The product does not meet the requirements of the Regulation (EC) No 1223/2009 on Cosmetic Products.
Action taken
The import has been rejected at the border. The listing has been removed by the online marketplace (Amazon).
Advice to consumers
The import has been rejected at the border. The listing has been removed by the online marketplace (Amazon).
Additional information
PSD case number: 2510-0132
Notified by: Local Authority Trading Standards
Product description
Shampoo and conditioner set.
Open the OPSS notice
Questions
Why has Pilgrim Anti-Dandruff Shampoo and Conditioner Set sold on Amazon been reported?
Pilgrim Anti-Dandruff Shampoo and Conditioner Set sold on Amazon has been flagged because it contains a substance that cosmetics sold here must not contain. Substances such as hydroquinone, mercury and some steroids can damage the skin and, with long-term use, other organs. They are only allowed in prescription medicines, if at all.
How do I know if my product is affected?
Compare the item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it now. Gently wash off any product left on the skin.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
Where was Pilgrim Anti-Dandruff Shampoo and Conditioner Set sold on Amazon sold?
The notice names Amazon. Products bought elsewhere are covered too if they match the details listed.
