Product recallOPSS
KS Energy KS-SB210 Lithium-ion battery seat base compact series recalled over a fire risk
Product Recall for KS Energy KS-SB210 Lithium-ion battery seat base compact series presenting a risk of fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
KS Energy KS-SB210 Lithium-ion battery seat base compact series
- ModelOn the rating label, base, back or box.
- KS-SB210
What to do now
The risk with KS Energy KS-SB210 Lithium-ion battery seat base compact series is fire: a fault could cause it to overheat, melt or ignite.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- Follow the corrective action in the notice: a refund, repair or replacement from KS Energy UK.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2310-0239). Quoted as issued.
Summary
Product Recall for KS Energy KS-SB210 Lithium-ion battery seat base compact series presenting a risk of fire.
The risk
The product presents a risk of fire as it has been identified that a component of the KS-SB210 battery can short circuit. This can happen at any time that the battery is fully or partially charged, including when the vehicle that it is installed in is being driven.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users. KS Energy UK have contacted end users directly.
Consumers have been advised to take the following steps:
Access the battery via the Phone app and disable the charge function in the control menu (Icon Bottom Left on your phone). Turn OFF charge. Allow discharge to continue by running all your on-board appliances. Once fully discharged (flat) the battery is safe.
Minimise vehicle movement while the battery discharges. Once discharged it is safe to move but DO NOT recharge. Recharge will be prevented by the app control. If you intend to continue using the motor home or vehicle before battery replacement, please confirm the battery is fully discharged (flat) in the app.
Turn off any charge source including solar, hook up charger or alternator power (while engine is running) until you can either switch charge OFF in the app or have the fully discharged battery removed from the Vehicle.
Affected consumers are given the option to receive a replacement battery or a full refund.
Additional information
PSD case number: 2310-0239
Notified by: Local Authority Trading Standards.
Product description
A black lithium-ion battery designed to be fitted under the front driver’s seat of a commercial vehicle.
Open the OPSS notice
Questions
Why has KS Energy KS-SB210 Lithium-ion battery seat base compact series been recalled?
The risk with KS Energy KS-SB210 Lithium-ion battery seat base compact series is fire: a fault could cause it to overheat, melt or ignite. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
