Product recallOPSS
KTL Kreative Kids! Jumbo Craft Box recalled over harmful chemicals
Product Recall for KTL Kreative Kids! Jumbo Craft Box presenting a risk to health.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
3 identifiers listed for this notice.
KTL Kreative Kids! Jumbo Craft Box
- BarcodeThe long number printed under the barcode.
- 5033849045425
- Item or listing codeOn the box, the label, or the order page where you bought it.
- TY9529
- B076ZRB3SP
What to do now
KTL Kreative Kids! Jumbo Craft Box contains a chemical that is restricted or banned in products like this.
- Stop using it, and take it off children straight away.
- Wash your hands and any skin that has been in contact with it.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Limits on substances such as lead, cadmium, phthalates and formaldehyde exist because of their effects on health over time. Children are more exposed because they chew and handle products.
If someone has been hurt
Look out for
- skin redness, itching or a rash where it touched
Get help urgently
- if a child has chewed or swallowed part of it and is unwell, contact NHS 111 or your GP
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2603-0201). Quoted as issued.
Summary
Product Recall for KTL Kreative Kids! Jumbo Craft Box presenting a risk to health.
The risk
The product presents a risk to health as the sand may be contaminated with a small quantity of asbestos. Asbestos is a banned substance because it poses a risk to health even at low levels of exposure.
The product does not meet the requirements of the Toys (Safety) Regulations 2011.
Action taken
The products have been withdrawn from the market and recalled from end users.
Advice to consumers
The product has been recalled from end users by KTL (Kandy Toys).
We recommend owners stop using this product immediately and keep it out of the reach of children. Follow the below instructions for details on disposal and return of the product.
For further information, consumers should:
access the KTL website at: Recall Information
telephone KTL customer service on 01395 234600
email enquiries@kandytoys.co.uk
Disposal instructions:
Stop using the product immediately.
If the sand is still in its packaging, place in a heavy-duty plastic bag, double tape it securely, label it clearly and store in a secure location out of the reach of children.
If the sand has been used, clean up sites where the product was used using wet cloths to avoid generating dust. Wear gloves and a mask. Double bag the sand, gloves, mask and cloths.
Keep children and other people away from areas where the sand has been used until the area has been cleaned.
Return the product to store where specified by the retailer for a full refund.
Product description
Craft box with various craft items, including vials of coloured sand.
Open the OPSS notice
Questions
Why has KTL Kreative Kids! Jumbo Craft Box been recalled?
KTL Kreative Kids! Jumbo Craft Box contains a chemical that is restricted or banned in products like this. Limits on substances such as lead, cadmium, phthalates and formaldehyde exist because of their effects on health over time. Children are more exposed because they chew and handle products.
How do I know if my product is affected?
Compare the barcode and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it, and take it off children straight away. Wash your hands and any skin that has been in contact with it.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
