Product recallOPSS
PowerConnections Europe to UK Mains Connector Converter (13A) recalled over a fire risk
Product Recall for PowerConnections Europe to UK Mains Connector Converter presenting a risk of fire.
Product image from the OPSS safety notice
What to do now
PowerConnections Europe to UK Mains Connector Converter (13A) could overheat or catch fire.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2411-0081). Quoted as issued.
Summary
Product Recall for PowerConnections Europe to UK Mains Connector Converter presenting a risk of fire.
The risk
The adapter presents a risk of fire as it has been identified that some plugs have been incorrectly fitted with a 13-amp converter, instead of a 3-amp converter.
Should a consumer use the adapter to connect a non-UK plug it may overheat, leading to a fire.
The product does not meet the requirements of the General Product Safety Regulations 2005 or the Plugs and Sockets etc. (Safety) Regulations 1994.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users.
Affected users have been contacted directly by La Redoute. For further assistance, call 033 0303 0199 or email helpline@redoute.co.uk .
Additional information
PSD notification number: 2411-0081
Notified by: Local Authority Trading Standards
Product description
A black three-pin travel converter for European 2 pin plugs to a UK 3 pin plug with a hinged lid secured with a screw and external fuse access. The plug uses 12 Amps to convert a non-earthed Euro plug to UK three prong plug.
Open the OPSS notice
Questions
Why has PowerConnections Europe to UK Mains Connector Converter (13A) been recalled?
PowerConnections Europe to UK Mains Connector Converter (13A) could overheat or catch fire. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
