Product safety reportOPSS
LED lighting strip with remote sold on Wish safety warning over an electric shock risk
Product Safety Report for LED lighting strip with remote sold via Wish presenting a medium risk of electric shock.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
LED lighting strip with remote sold on Wish
- ModelOn the rating label, base, back or box.
- 813555
What to do now
An electrical fault in the design or build of LED lighting strip with remote sold on Wish means it could shock the person using it.
- Switch it off at the wall and unplug it. Do not use it again, even briefly.
- Do not attempt a home repair or a different plug.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2207-0218). Quoted as issued.
Summary
Product Safety Report for LED lighting strip with remote sold via Wish presenting a medium risk of electric shock.
The risk
The product presents a medium risk of electric shock as the UK plug transformer failed to comply with minimum creepage distances requirements of 2.5mm for basic insulation and 5.0mm for reinforced insulation. For basic insulation a creepage distance of 1.7mm was measured between live and neutral tracks and 2.1mm between reinforced insulation barriers on the PCB. When tested, a voltage breakdown occurred at approximately 2000V between primary inputs and secondary SELV outputs on the plug transformer against a required 1-minute application of 2960V for reinforced insulation. An investigation of the root cause of the voltage breakdown was found to be an unapproved 2kV capacitor breaking down between the primary and secondary barrier on the PCB. The protective insulated cover of the 4-pin SELV connector on the LED strip light was insecurely mounted and the product did not contain a rating label. Some of the required documentation and markings were not present.
The product does not comply with the Electrical Equipment (Safety) Regulations 2016.
Action taken
The listing has been removed by the online marketplace.
Advice to consumers
We recommend owners stop using this product immediately. Contact the distributor you purchased from to request redress.
The listing has been removed by the online marketplace (Wish).
Additional information
PSD case number: 2207-0218
Notified by: Office for Product Safety and Standards
Product description
An LED lighting strip with a remote and 3-pin plug.
Open the OPSS notice
Questions
Why has LED lighting strip with remote sold on Wish been reported?
An electrical fault in the design or build of LED lighting strip with remote sold on Wish means it could shock the person using it. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Switch it off at the wall and unplug it. Do not use it again, even briefly. Do not attempt a home repair or a different plug.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
Where was LED lighting strip with remote sold on Wish sold?
The notice names Wish. Products bought elsewhere are covered too if they match the details listed.
