Product recallOPSS
Lexmark Industrial Laser Printer recalled over a fire risk
Product Recall for Lexmark Industrial Laser Printer presenting a risk of fire.
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Lexmark Industrial Laser Printer
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- 50G0585 • 50G0634 • 50G0630 • 50G0631 • 50G0635 • 50G0329 • 50G0427 • 50G0508 • 50G0521 • 50G0586 • 50G0610 • 50G0755 • 50G0788
- ModelOn the rating label, base, back or box.
- MS725dvn Specialty Printer
What to do now
Lexmark Industrial Laser Printer could overheat or catch fire.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2501-0202). Quoted as issued.
Summary
Product Recall for Lexmark Industrial Laser Printer presenting a risk of fire.
The risk
The product presents a risk of fire as a metal part inside the printers may dislodge. This poses a risk of failure and in very rare cases of a potential fire.
The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008.
Action taken
The manufacturer has launched a modification programme.
Advice to consumers
The manufacturer has launched a modification programme and have provided consumers with a repair kit, asking them to complete the repair as soon as possible. They have claimed the metal part can easily be fixed with a free repair kit so that the metal part won’t dislodge.
If you need help with the repair, please consult their instructional video under Installing the spring retainer Lexmark MS725
If you do not find an answer to your question here, please reach out to the technical support under support.lexmark.com
Additional information
PSD notification: 2501-0202
Notified by: Office for Product Safety and Standards
Product description
Laser printer intended for commercial use in dark grey and light grey
Open the OPSS notice
Questions
Why has Lexmark Industrial Laser Printer been recalled?
Lexmark Industrial Laser Printer could overheat or catch fire. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the batch code and model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
