Product recallOPSS
Toshiba AC Adapters for Laptops recalled over a fire risk
Product Recall for Toshiba AC Adapters presenting a risk of fire and burns.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Toshiba AC Adapters for Laptops
- ModelOn the rating label, base, back or box.
- Access the PDF below for a list of affected models and part numbers, and a list of PC models which may be supplied with affected adapters.
What to do now
Toshiba AC Adapters for Laptops has been flagged because it could start a fire in the home.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- Contact Toshiba or the shop you bought it from to arrange the remedy set out in the notice.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2502-0032). Quoted as issued.
Summary
Product Recall for Toshiba AC Adapters presenting a risk of fire and burns.
The risk
It has been identified that the laptop AC adapters can overheat and spark, presenting a risk of fire and burns.
The affected products do not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The product has been recalled from end users.
Advice to consumers
The products have been recalled from end users.
Consumers are advised to check their AC adapter’s part number and if affected, they should turn off the laptop and unplug the AC adapter immediately.
Please access the Dynabook manual checker to check if your adapter is affected and therefore qualifies for a replacement. The checker also includes details on how to locate your adapter’s part and serial number.
For further information, please access the Dynabook recall page: AC Adapter Replacement Information .
Alternatively, consumers may contact Dynabook Customer Support at: https://public.support.emea.dynabook.com/
Additional information
PSD notification: 2502-0032
Notified by: Local Authority Trading Standards
Product description
Various Toshiba branded AC adapters with DC-in plug used to charge laptops. Please note, this is an expansion of the recall announced in 2018, with additional models now identified as being affected by the hazard. Customers who previously checked and determined that their AC adapter was not affected by the June 2018 recall must now re-check their AC adapter.
Open the OPSS notice
Questions
Why has Toshiba AC Adapters for Laptops been recalled?
Toshiba AC Adapters for Laptops has been flagged because it could start a fire in the home. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
