Product recallOPSS
LG ESS Battery Division - RESU ESS Home Batteries recalled over a fire risk
Product recall for ESS Home Batteries presenting a risk of fire due to the potential for the batteries to overheat.
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
LG ESS Battery Division - RESU ESS Home Batteries
- ModelOn the rating label, base, back or box.
- Affected products contain cells manufactured between March 2017 and September 2018. Model numbers supplied in UK include: RESU7H_Type R, RESU7H__Type C, RESU10H_Type R, RESU10H_Type C, RESU10, RESU3.3, RESU6.5, RESU13, EM048126P3S8, EM048126P3S7, EM048063P3S4, EM048063P3S5.
- Sold betweenCompare with your receipt or order date.
- Affected products contain cells manufactured between March 2017 and September 2018.
What to do now
LG ESS Battery Division - RESU ESS Home Batteries could overheat or catch fire.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2103-0025). Quoted as issued.
Summary
Product recall for ESS Home Batteries presenting a risk of fire due to the potential for the batteries to overheat.
The risk
The ESS Home Batteries can overheat, presenting a risk of fire and emission of harmful smoke/vented gases. The product has been identified as presenting a low risk in accordance with the RAPEX risk assessment methodology.
Action taken
Recall of the product from end users.
Advice to consumers
LG ESS are replacing all potentially affected ESS Home Batteries. Further information on the recall can be found at the following link: https://www.lgessbattery.com/eu/home-battery/news-view.lg?blcSn=1257&devonTargetRow=1&devonOrderBy=&searchType=all&s .
Consumers and distributors affected by this replacement programme have been notified.
Additional information
PSD case number: 2103-0025
Notified by: Office for Product Safety and Standards
Product description
Lithium-ion storage batteries installed as part of a residential energy solar panel system (‘ESS Home Batteries’). The ESS Home Batteries are equipped with certain cells manufactured between April 2017 and September 2018, which are potentially linked to specific electrode manufacturing issues that could result in thermal instability resulting in an overheating incident.
Open the OPSS notice
Questions
Why has LG ESS Battery Division - RESU ESS Home Batteries been recalled?
LG ESS Battery Division - RESU ESS Home Batteries could overheat or catch fire. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model and sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
