Product recallOPSS
LiveMoor 28L Wax Melter recalled over a fire risk
Product Recall for LiveMoor 28L Wax Melter presenting a high risk of fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
LiveMoor 28L Wax Melter
- ModelOn the rating label, base, back or box.
- VIC-WBU28
- Sold betweenCompare with your receipt or order date.
- June 2023 to August 2023
What to do now
The risk with LiveMoor 28L Wax Melter is fire: a fault could cause it to overheat, melt or ignite.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- Follow the corrective action in the notice: a refund, repair or replacement from the business.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2308-0054). Quoted as issued.
Summary
Product Recall for LiveMoor 28L Wax Melter presenting a high risk of fire.
The risk
The product presents a high risk of fire as the earthing arrangements were insufficient, which could allow accessible metal parts to become live under fault conditions and internal components to overheat.
Sharp edges and burrs were also present around the handles, which presents a risk of cuts and injuries to the user. The product also required improvements to marking, labelling and documentation.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users by LiveMoor. For further information, access the LiveMoor website at the following link: https://www.livemoor.co.uk/products/stainless-steel-wax-melter-28l .
Additional information
PSD case number: 2308-0054
Notified by: Local Authority Trading Standards
Product description
Stainless steel wax melter / hot water urn with 28L capacity.
Open the OPSS notice
Questions
Why has LiveMoor 28L Wax Melter been recalled?
The risk with LiveMoor 28L Wax Melter is fire: a fault could cause it to overheat, melt or ignite. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model and sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
