Product safety reportOPSS
Luxvista Reptile Heat Lamp Max 100w sold on Amazon safety warning over an electric shock risk
Product Safety Report for Luxvista Reptile Heat Lamp Max 100w presenting a serious risk of electric shock due to access to live parts.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Luxvista Reptile Heat Lamp Max 100w sold on Amazon
- ModelOn the rating label, base, back or box.
- LST-BH-E27 1921-1
- Item or listing codeOn the box, the label, or the order page where you bought it.
- B09J87J8W2
What to do now
Luxvista Reptile Heat Lamp Max 100w sold on Amazon could give an electric shock. Live parts may be reachable, or the insulation or earthing may not be good enough.
- Unplug it now and put it away where nobody will plug it back in.
- Do not open it up or try to repair it yourself.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2207-0066). Quoted as issued.
Summary
Product Safety Report for Luxvista Reptile Heat Lamp Max 100w presenting a serious risk of electric shock due to access to live parts.
The risk
The product presents a serious risk of electric shock as access to live parts was possible without the use of a tool. The plug face also did not meet the dimensional requirements of BS 1363 because the live pin measured too short, the product’s measured at 21.1mm where the requirements are to measure between 22.22mm and 23.22mm. The components used in the product did not have third party European approval markings, only Chinese.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 and the Plugs & Sockets (Safety) Regulations 1994.
Action taken
We recommend owners stop using this product immediately. Contact the distributor you purchased from to request redress. The listing has been removed by the online marketplace (Amazon).
Advice to consumers
We recommend owners stop using this product immediately. Contact the distributor you purchased from to request redress. The listing has been removed by the online marketplace (Amazon).
Additional information
PSD case number: 2207-0066
Notified by: Local Authority Trading Standards
Product description
A black reptile heat lamp supplied with two 25w bulbs and fitted with a three pin plug
Open the OPSS notice
Questions
Why has Luxvista Reptile Heat Lamp Max 100w sold on Amazon been reported?
Luxvista Reptile Heat Lamp Max 100w sold on Amazon could give an electric shock. Live parts may be reachable, or the insulation or earthing may not be good enough. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the model and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it now and put it away where nobody will plug it back in. Do not open it up or try to repair it yourself.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
Where was Luxvista Reptile Heat Lamp Max 100w sold on Amazon sold?
The notice names Amazon. Products bought elsewhere are covered too if they match the details listed.
