Product recallFSA
M & S Smooth Butternut Squash Soup recalled over possible metal pieces
Marks & Spencer is recalling M & S Smooth Butternut Squash Soup because it may contain small pieces of metal which makes it unsafe to eat.
Check your product
Only products that match these details are covered. Have your pack in front of you.
M & S Smooth Butternut Squash Soup 600g
- Use byOn the lid, sleeve or label.
- 06 October 2024
What to do now
Metal pieces from production equipment may have ended up in M & S Smooth Butternut Squash Soup.
- Do not eat it and do not try to find the metal yourself.
- Put it out of reach of children.
- Return it to M&S for a refund. Shops normally accept recalled food without a receipt.
- Look for other packs at home: the recall covers every pack that matches the details below.
Why it matters. Metal fragments can break teeth or cut the mouth and throat. Processing lines use metal detectors, and a recall like this usually means a fault was found after products had left.
Symptoms and when to get help
Look out for
- pain in the mouth or throat
- a chipped or broken tooth
Get help urgently
- bleeding, vomiting blood or severe stomach pain — go to A&E or call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
The quickest route is to take the pack, or a photo of its label, back to the shop. Most retailers refund recalled products without proof of purchase.
If a shop refuses, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline in Northern Ireland (0300 123 6262) can tell you what to do next.
From the official notice
Published by the Food Standards Agency (FSA-PRIN-44-2024). Quoted as issued.
Summary
Marks & Spencer is recalling M & S Smooth Butternut Squash Soup because it may contain small pieces of metal which makes it unsafe to eat.
The risk
The product may contain pieces of metal making it unsafe to eat.
Action taken
Marks & Spencer is recalling the above product. Point of sale notices will be displayed in all retail stores that are selling this product. These notices explain to customers why the product is being recalled and tell them what to do if they have bought the product. Please see the attached notice.
Advice to consumers
If you have bought any of the above product do not eat it. Instead, return it to your nearest store for a full refund. For more information contact Marks & Spencer on 03330148555
Open the FSA notice
Questions
Why has M & S Smooth Butternut Squash Soup been recalled?
Metal pieces from production equipment may have ended up in M & S Smooth Butternut Squash Soup. Metal fragments can break teeth or cut the mouth and throat. Processing lines use metal detectors, and a recall like this usually means a fault was found after products had left.
How do I know if my product is affected?
Compare the use by on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Do not eat it and do not try to find the metal yourself. Put it out of reach of children.
Can I get a refund?
The quickest route is to take the pack, or a photo of its label, back to the shop. Most retailers refund recalled products without proof of purchase. If a shop refuses, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline in Northern Ireland (0300 123 6262) can tell you what to do next.
Where was M & S Smooth Butternut Squash Soup sold?
The notice names M&S. Products bought elsewhere are covered too if they match the details listed.
