Product recallOPSS
Mattressman Comforcel Elite and Supreme Mattresses recalled over a fire risk
Product Recall for Mattressman Comforcel Elite and Supreme Mattresses presenting a risk of fire.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Mattressman Comforcel Elite and Supreme Mattresses
- ModelOn the rating label, base, back or box.
- Comforcel Elite
- Supreme
What to do now
The risk with Mattressman Comforcel Elite and Supreme Mattresses is fire: a fault could cause it to overheat, melt or ignite.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- Follow the corrective action in the notice: a refund, repair or replacement from Mattressman.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2609-0226). Quoted as issued.
Summary
Product Recall for Mattressman Comforcel Elite and Supreme Mattresses presenting a risk of fire.
The risk
The products present a risk of fire because the anti-slip part on the bottom surface of the mattress failed flammability testing. If exposed to an ignition source, the mattress could ignite and flame, causing a fire.
The product does not meet the requirements of the Furniture and Furnishings (Fire) (Safety) Regulations 1988.
Action taken
The product has been recalled from end users by Mattressman.
Advice to consumers
The products have been recalled from end users by Mattressman Ltd.
Affected customers have been contacted directly by the retailer. If you own this product and have not been contacted, stop using it and contact Mattressman ( Submit a request – Mattressman) for a refund or replacement.
Additional information
PSD notification number: 2609-0226
Notified by: Local Authority Trading Standards
Product description
Memory foam double mattress (Elite) and gel foam double mattress (Supreme).
Open the OPSS notice
Questions
Why has Mattressman Comforcel Elite and Supreme Mattresses been recalled?
The risk with Mattressman Comforcel Elite and Supreme Mattresses is fire: a fault could cause it to overheat, melt or ignite. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
