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Vehicle recallDVSA

Mercedes-Benz S-Class recalled over an electrical or software fault

Electrical or software fault

On affected vehicles the voltage converter software of the secondary on-board electrical system might not meet specifications.

Check your product

Only vehicles within the listed VIN ranges or build dates are covered. A franchised dealer can confirm from your VIN.

1 identifier listed for this notice.

  • S-Class

    Build datesThe build or first registration date is on the V5C.
    • 06/07/2020 – 27/05/2021
    Manufacturer referenceThe manufacturer’s own campaign number. Quote it to the dealer.
    • SRPC2310 / 5497104 / 5490207

What to do now

The defect is electrical or in the vehicle’s software.

  1. Check whether your vehicle is affected using its registration number on the GOV.UK vehicle recall checker, or ask a franchised dealer.
  2. Contact a franchised dealer to book the free repair.
  3. Keep the manufacturer’s recall letter if you receive one, and update your address on the V5C so future letters reach you.

Why it matters. Electrical and software faults can affect lights, warnings, cameras or driver assistance systems, and some can lead to a loss of function while driving.

Repairs and costs

You should not pay for a safety recall repair. Book it with a franchised dealer for the make and take your V5C or registration number.

If you have already paid for a repair to fix the same defect, ask the manufacturer whether it will reimburse you.

From the official notice

Published by the Driver and Vehicle Standards Agency (R/2023/148). Quoted as issued.

Summary

On affected vehicles the voltage converter software of the secondary on-board electrical system might not meet specifications.

Defect

On affected vehicles the voltage converter software of the secondary on-board electrical system might not meet specifications.

Remedy

Update the voltage converter software of the secondary on-board electrical system via an over-the-air update in accordance with the Mercedes me terms of use or alternatively via its Mercedes-Benz service partners should the over-the-air update not be possible.

Models

S-Class

Open the DVSA notice

Questions

Why are Mercedes-Benz S-Class being recalled?

The defect is electrical or in the vehicle’s software. Electrical and software faults can affect lights, warnings, cameras or driver assistance systems, and some can lead to a loss of function while driving.

How do I know if my vehicle is affected?

Enter your registration number on the GOV.UK vehicle recall checker or ask a franchised dealer, who can check your VIN against the manufacturer’s campaign. The VIN ranges and build dates published by the DVSA are listed on this page.

What should I do now?

Check whether your vehicle is affected using its registration number on the GOV.UK vehicle recall checker, or ask a franchised dealer. Contact a franchised dealer to book the free repair.

Will the repair cost anything?

You should not pay for a safety recall repair. Book it with a franchised dealer for the make and take your V5C or registration number. If you have already paid for a repair to fix the same defect, ask the manufacturer whether it will reimburse you.

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