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Vehicle recallDVSA

Mercedes-Benz S-Class recalled over an electrical or software fault

Electrical or software fault

On affected vehicles the voltage converter software of the secondary on-board electrical system might not meet specifications.

Check your product

Only vehicles within the listed VIN ranges or build dates are covered. A franchised dealer can confirm from your VIN.

1 identifier listed for this notice.

  • S-Class

    Build datesThe build or first registration date is on the V5C.
    • 15/07/2020 – 27/05/2021
    Manufacturer referenceThe manufacturer’s own campaign number. Quote it to the dealer.
    • SRPC2316 / 5497105

What to do now

Some Mercedes-Benz S-Class need a software or electrical fix.

  1. Enter your registration number on the GOV.UK recall checker, or ask a franchised dealer to check the VIN.
  2. Book the recall work with a franchised dealer for the make. Recall repairs are carried out free of charge.
  3. Make sure the DVLA has your current address, as recall letters go to the registered keeper.

Why it matters. Electrical and software faults can affect lights, warnings, cameras or driver assistance systems, and some can lead to a loss of function while driving.

Repairs and costs

Manufacturers contact registered keepers using DVLA records, but letters can go astray. You can book the free repair yourself once you know your vehicle is affected.

The DVSA monitors recalls and can be contacted if a manufacturer or dealer does not act.

From the official notice

Published by the Driver and Vehicle Standards Agency (R/2023/149). Quoted as issued.

Summary

On affected vehicles the voltage converter software of the secondary on-board electrical system might not meet specifications.

Defect

On affected vehicles the voltage converter software of the secondary on-board electrical system might not meet specifications.

Remedy

Update the voltage converter software of the secondary on-board electrical system via an over-the-air update in accordance with the Mercedes me terms of use or alternatively via its Mercedes-Benz service partners should the over-the-air update not be possible.

Models

S-Class

Open the DVSA notice

Questions

Why are Mercedes-Benz S-Class being recalled?

Some Mercedes-Benz S-Class need a software or electrical fix. Electrical and software faults can affect lights, warnings, cameras or driver assistance systems, and some can lead to a loss of function while driving.

How do I know if my vehicle is affected?

Enter your registration number on the GOV.UK vehicle recall checker or ask a franchised dealer, who can check your VIN against the manufacturer’s campaign. The VIN ranges and build dates published by the DVSA are listed on this page.

What should I do now?

Enter your registration number on the GOV.UK recall checker, or ask a franchised dealer to check the VIN. Book the recall work with a franchised dealer for the make. Recall repairs are carried out free of charge.

Will the repair cost anything?

Manufacturers contact registered keepers using DVLA records, but letters can go astray. You can book the free repair yourself once you know your vehicle is affected. The DVSA monitors recalls and can be contacted if a manufacturer or dealer does not act.

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