Product safety reportOPSS
Metador Defender Fire Doorsets safety warning over a fire risk
Product Safety Report for Metador Defender Fire Doorsets.
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Metador Defender Fire Doorsets
- ModelOn the rating label, base, back or box.
- Defender Fireshield, Defender Inox, Defender Module X, Defender PASGuard, Defender Soundguard placed on the market between 2nd November 2019 and 30th May 2025. Metador products with these names placed on the market after 30th May 2025 are not affected.
What to do now
The risk with Metador Defender Fire Doorsets is fire: a fault could cause it to overheat, melt or ignite.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2512-0236). Quoted as issued.
Summary
Product Safety Report for Metador Defender Fire Doorsets.
The risk
The doorsets were marketed, labelled and/or listed on a declaration of performance as being suitable for external use (EN 14351-1), and also marketed and/or labelled as providing fire resistance characteristics. However, they had not been manufactured and conformity marked in accordance with the required level of independent oversight and testing for use as external doorsets claiming fire performance (under the harmonised standard EN 16034:2014). This means that these doorsets do not meet the regulatory requirements to declare fire resistance characteristics for use in an external location.
The products do not meet the requirements of Regulation 305/2011.
Action taken
The Office for Product Safety and Standards has required all companies trading as Metador to inform the supply chain, distributors and final consumers (where known) of the risks posed by this product.
Advice to consumers
The Office for Product Safety and Standards has required all companies trading as Metador to inform the supply chain, distributors and final consumers (where known) of the risks posed by this product.
The potential impact of being unable to guarantee the performance of a product in relation to fire resistance and building safety will vary on a project-by-project basis and will depend on factors unique to each building. Building owners should seek advice from their building safety officer, an independent inspector, fire safety officer or a relevant building control authority, as appropriate, and consider reviewing the building’s fire strategy if necessary.
Additional information
PSD notification number: 2512-0236
Notified by: Office for Product Safety and Standards
Product description
Steel doorset for internal or external use with optional fire-rating for internal use only. External in this context means that the doorset is open to the elements on one side.
Open the OPSS notice
Questions
Why has Metador Defender Fire Doorsets been reported?
The risk with Metador Defender Fire Doorsets is fire: a fault could cause it to overheat, melt or ignite. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
