Product safety reportOPSS
Naomi Triple Action Cream safety warning over a banned ingredient
Product Safety Report for Naomi Triple Action Cream presenting a serious chemical risk.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Naomi Triple Action Cream
- BarcodeThe long number printed under the barcode.
- 696993003162
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- NA624
What to do now
Naomi Triple Action Cream contains an ingredient that is banned in cosmetics in the UK.
- Stop applying it straight away.
- Wash the skin where it was applied with mild soap and water.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Substances such as hydroquinone, mercury and some steroids can damage the skin and, with long-term use, other organs. They are only allowed in prescription medicines, if at all.
If someone has been hurt
Look out for
- redness, burning, thinning or discolouration of the skin
- a rash
Get help urgently
- if you have used it for a long time, or have skin damage, speak to your GP or a pharmacist
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2402-0226). Quoted as issued.
Summary
Product Safety Report for Naomi Triple Action Cream presenting a serious chemical risk.
The risk
The product presents a serious chemical risk as following analysis the product was found to contain 621 mg/kg Betamethasone Dipropionate. Betamethasone Dipropionate is a glucocorticoid substance and is not permitted in cosmetic products.
The product does not meet the requirements of Regulation (EC) 1223/2009 or the Cosmetic Products Enforcement Regulations 2013.
Action taken
Withdrawal of the product from the market
Advice to consumers
Withdrawal of the product from the market
Additional information
PSD case number: 2402-0226
Notified by: Local Authority Trading Standards
Product description
Yellow card box containing a yellow plastic 50g tube of white cream and an information leaflet.
Open the OPSS notice
Questions
Why has Naomi Triple Action Cream been reported?
Naomi Triple Action Cream contains an ingredient that is banned in cosmetics in the UK. Substances such as hydroquinone, mercury and some steroids can damage the skin and, with long-term use, other organs. They are only allowed in prescription medicines, if at all.
How do I know if my product is affected?
Compare the barcode and batch code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop applying it straight away. Wash the skin where it was applied with mild soap and water.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
