Product safety reportOPSS
Nature Secrete Carotte Skin Lightening Cream safety warning over a banned ingredient
Product Safety Report for Nature Secrete Carotte Skin Lightening Cream presenting a serious chemical risk.
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Nature Secrete Carotte Skin Lightening Cream
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- 853
What to do now
Nature Secrete Carotte Skin Lightening Cream has been flagged because it contains a substance that cosmetics sold here must not contain.
- Stop using it now.
- Gently wash off any product left on the skin.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Substances such as hydroquinone, mercury and some steroids can damage the skin and, with long-term use, other organs. They are only allowed in prescription medicines, if at all.
If someone has been hurt
Look out for
- redness, burning, thinning or discolouration of the skin
- a rash
Get help urgently
- if you have used it for a long time, or have skin damage, speak to your GP or a pharmacist
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2403-0050). Quoted as issued.
Summary
Product Safety Report for Nature Secrete Carotte Skin Lightening Cream presenting a serious chemical risk.
The risk
This product presents a serious chemical risk as the lotion was found to contain 7.7% w/w hydroquinone. The product also used incorrect names on the ingredient list and didn’t list the fragrance allergens.
Hydroquinone is not permitted in this type of product as it is a skin sensitiser and may cause allergic contact dermatitis.
The product does not meet the requirements of Regulation (EC) 1223/2009 or the Cosmetic Products Enforcement Regulations 2013.
Advice to consumers
The product has been withdrawn from the market.
Additional information
PSD case number: 2403-0050
Notified by: Local Authority Trading Standards
Product description
White and silver card box containing a 350ml orange plastic bottle of pale-yellow lotion.
Open the OPSS notice
Questions
Why has Nature Secrete Carotte Skin Lightening Cream been reported?
Nature Secrete Carotte Skin Lightening Cream has been flagged because it contains a substance that cosmetics sold here must not contain. Substances such as hydroquinone, mercury and some steroids can damage the skin and, with long-term use, other organs. They are only allowed in prescription medicines, if at all.
How do I know if my product is affected?
Compare the batch code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it now. Gently wash off any product left on the skin.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
