Product safety reportOPSS
Nassboards Telescoping Ladder sold on Amazon safety warning over a fire risk
Product Recall for Nassboards Telescoping Ladder sold via Amazon presenting a risk of fire and injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Nassboards Telescoping Ladder sold on Amazon
- Item or listing codeOn the box, the label, or the order page where you bought it.
- B0BGQZPNT1
What to do now
Nassboards Telescoping Ladder sold on Amazon could overheat or catch fire.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2311-0094). Quoted as issued.
Summary
Product Recall for Nassboards Telescoping Ladder sold via Amazon presenting a risk of fire and injuries.
The risk
The product presents a high risk of injuries as testing found the ladders would collapse and bend under various testing conditions and fail the minimum requirement for normal use. Some of the required documentation and markings were not present, and the instructions for use were poor.
This product does meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users.
Additional information
PSD case number: 2311-0094
Notified by: Local Authority Trading Standards
Product description
Lightweight aluminium telescopic ladder (4.8m)
Open the OPSS notice
Questions
Why has Nassboards Telescoping Ladder sold on Amazon been reported?
Nassboards Telescoping Ladder sold on Amazon could overheat or catch fire. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
Where was Nassboards Telescoping Ladder sold on Amazon sold?
The notice names Amazon. Products bought elsewhere are covered too if they match the details listed.
