Product recallOPSS
NICGIGA 11 Port Gigabit PoE Switch recalled over an electric shock risk
Product recall for NICGIGA 11 Port Gigabit PoE Switch presenting a serious risk of electric shock.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
NICGIGA 11 Port Gigabit PoE Switch
- ModelOn the rating label, base, back or box.
- AI-GS0821P
- Item or listing codeOn the box, the label, or the order page where you bought it.
- B0939VVZZ8
What to do now
NICGIGA 11 Port Gigabit PoE Switch could give an electric shock. Live parts may be reachable, or the insulation or earthing may not be good enough.
- Switch it off at the wall and unplug it. Do not use it again, even briefly.
- Do not attempt a home repair or a different plug.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2301-0164). Quoted as issued.
Summary
Product recall for NICGIGA 11 Port Gigabit PoE Switch presenting a serious risk of electric shock.
The risk
The product presents a serious risk of electric shock as when tested, the earth wire in the mains IEC power cord supplied was found to be wired to the live terminal of the plug. When connected to power, the device won’t work but the conductive casing then becomes live, meaning that in the highly likely event the consumer touches the outer casing, they will receive an electric shock. Furthermore, the fuse did not comply with BS1362 as the length was only measured to be 24.35mm, below the required minimum of 25mm. The endcaps on the fuse were insecurely fixed, and the fuse had not been supplied with any granular filler. The instructions supplied with the product were deemed inadequate as they did not contain sufficient information to ensure the correct and safe use of the equipment.
The product does not comply with the Electrical Equipment (Safety) Regulations 2016.
Action taken
Recall of product from end users. The listing has been removed by the online marketplace (Amazon).
Advice to consumers
Recall of product from end users.
The listing has been removed by the online marketplace (Amazon).
Additional information
PSD case number: 2301-0164
Notified by: Local Authority Trading Standards
Product description
A black metal cased 11 port PoE switch
Open the OPSS notice
Questions
Why has NICGIGA 11 Port Gigabit PoE Switch been recalled?
NICGIGA 11 Port Gigabit PoE Switch could give an electric shock. Live parts may be reachable, or the insulation or earthing may not be good enough. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the model and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Switch it off at the wall and unplug it. Do not use it again, even briefly. Do not attempt a home repair or a different plug.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
Where was NICGIGA 11 Port Gigabit PoE Switch sold?
The notice names Amazon. Products bought elsewhere are covered too if they match the details listed.
