Product recallOPSS
'Oen Setp' Hot Air Dryer brush recalled over an electric shock risk
Product recall for 'Oen Setp' Hot Air Dryer brush and styler sold via Amazon with ASIN B09NN4G7DB presenting a high risk of electric shock, fire and burns.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
'Oen Setp' Hot Air Dryer brush and styler sold via Amazon (ASIN: B09NN4G7DB)
- ModelOn the rating label, base, back or box.
- 2338
- Item or listing codeOn the box, the label, or the order page where you bought it.
- B09NN4G7DB
What to do now
'Oen Setp' Hot Air Dryer brush and styler sold via Amazon could give an electric shock. Live parts may be reachable, or the insulation or earthing may not be good enough.
- Unplug it now and put it away where nobody will plug it back in.
- Do not open it up or try to repair it yourself.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2206-0203). Quoted as issued.
Summary
Product recall for 'Oen Setp' Hot Air Dryer brush and styler sold via Amazon with ASIN B09NN4G7DB presenting a high risk of electric shock, fire and burns.
The risk
The product has been identified as presenting a risk of fire, burns and electric shock due to multiple safety defects. The product’s plug does not meet the dimensional requirements of the relevant standard, presenting an electric shock hazard when plugging in, or pulling it out of a mains electrical socket. The plug was incorrectly rated for the fuse link fitted and the rated power of the appliance, presenting a fire hazard. The mains plug was also not fitted with a fuse link conforming to the relevant standard, and was incorrectly rated for the plug and supply cord fitted.
The equipment was not designed in a way such as to ensure that temperatures that can cause a danger are not produced. Additionally, the mains supply cord was too thin, had excessive resistance and was protected by an incorrectly rated fuse link.
It is also possible to remove parts of the item by hand and without use of a tool, leaving access to single isolation mains wiring, presenting a risk of electric shock. The product also requires improvements to labelling, markings and instructions.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 or the Plugs & Sockets (Safety) Regulations 1994.
Action taken
The product has been recalled from end users and the listing removed by Amazon.
Advice to consumers
The product has been recalled from end users and listings removed by the online marketplace (Amazon).
We recommend users stop using this product immediately. Contact the distributor you purchased from to request redress.
Additional information
PSD case number: 2206-0203
Notified by: Office for Product Safety and Standards
Product description
Black and metallic purple electric hair dryer brush and styler with black power supply cord and plug. Supplied in cardboard packaging with ‘Oen setp’ branding and an image of the product and model on the face.
Open the OPSS notice
Questions
Why has 'Oen Setp' Hot Air Dryer brush and styler sold via Amazon been recalled?
'Oen Setp' Hot Air Dryer brush and styler sold via Amazon could give an electric shock. Live parts may be reachable, or the insulation or earthing may not be good enough. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the model and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it now and put it away where nobody will plug it back in. Do not open it up or try to repair it yourself.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
Where was 'Oen Setp' Hot Air Dryer brush and styler sold via Amazon sold?
The notice names Amazon. Products bought elsewhere are covered too if they match the details listed.
