Product recallOPSS
'Oen Setp' Hot Air Hair Dryer brush recalled over an electric shock risk
Product recall for 'Oen Setp' Hot Air Hair Dryer brush and styler sold via Amazon with ASIN B089K8L4VH presenting a high risk of electric shock, fire and burns.
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
'Oen Setp' Hot Air Hair Dryer brush and styler sold via Amazon (ASIN: B089K8L4VH)
- BarcodeThe long number printed under the barcode.
- 693121510713
- Item or listing codeOn the box, the label, or the order page where you bought it.
- B089K8L4VH
What to do now
An electrical fault in the design or build of 'Oen Setp' Hot Air Hair Dryer brush and styler sold via Amazon means it could shock the person using it.
- Switch it off at the wall and unplug it. Do not use it again, even briefly.
- Do not attempt a home repair or a different plug.
- Contact the business or the shop you bought it from to arrange the remedy set out in the notice.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2206-0206). Quoted as issued.
Summary
Product recall for 'Oen Setp' Hot Air Hair Dryer brush and styler sold via Amazon with ASIN B089K8L4VH presenting a high risk of electric shock, fire and burns.
The risk
The product has been identified as presenting a risk of fire, burns and electric shock due to multiple safety defects. The plug was incorrectly rated for the fuse link fitted and the rated power of the appliance, presenting a fire hazard. The mains plug was also not fitted with a fuse link conforming to the relevant standard, and was incorrectly rated for the plug and supply cord fitted. The equipment was not designed in a way such as to ensure that temperatures that can cause a danger are not produced. Additionally, the mains supply cord was too thin, had excessive resistance and was protected by an incorrectly rated fuse link.
It is also possible to remove parts of the item by hand and without use of a tool, leaving access to single isolation mains wiring, presenting a risk of electric shock. The product also requires improvements to labelling, markings and instructions.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 or the Plugs & Sockets (Safety) Regulations 1994.
Action taken
The product has been recalled from end users and the listing removed by Amazon.
Advice to consumers
The product has been recalled from end users and listings removed by the online marketplace (Amazon).
We recommend users stop using this product immediately. Contact the distributor you purchased from to request redress.
Additional information
PSD case number: 2206-0206
Notified by: Office for Product Safety and Standards
Product description
Black and pink electric hair dryer brush and styler with black power supply cord and plug. Supplied in black cardboard packaging with ‘Oen setp’ branding and white text reading ‘Hair Dryer and Styler’.
Open the OPSS notice
Questions
Why has 'Oen Setp' Hot Air Hair Dryer brush and styler sold via Amazon been recalled?
An electrical fault in the design or build of 'Oen Setp' Hot Air Hair Dryer brush and styler sold via Amazon means it could shock the person using it. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the barcode and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Switch it off at the wall and unplug it. Do not use it again, even briefly. Do not attempt a home repair or a different plug.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
Where was 'Oen Setp' Hot Air Hair Dryer brush and styler sold via Amazon sold?
The notice names Amazon. Products bought elsewhere are covered too if they match the details listed.
