Product recallOPSS
Power Supply (Model: TD12200) supplied with InvoSpar Massager, JC668 recalled over a fire risk
Product Recall for Power Supply supplied with InvoSpar Massager presenting a serious risk of fire.
Check your product
Only products that match these details are covered. Have your pack in front of you.
3 identifiers listed for this notice.
Power Supply (Model: TD12200) supplied with InvoSpar Massager, JC668
- BarcodeThe long number printed under the barcode.
- X000QHVFLX
- X001GD3MKD
- ModelOn the rating label, base, back or box.
- TD12200
- Sold betweenCompare with your receipt or order date.
- 2017 to 2021
What to do now
Power Supply (Model: TD12200) supplied with InvoSpar Massager, JC668 could overheat or catch fire.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2501-0125). Quoted as issued.
Summary
Product Recall for Power Supply supplied with InvoSpar Massager presenting a serious risk of fire.
The risk
The product presents a serious risk of fire as the power supply (model TD1220) supplied with the InvoSpar JC-668 neck massager was found to have poor quality connections to the input and output of the power supply, with wires soldered directly to the power circuit board with no secondary fixing. This could cause the product to short circuit, presenting a risk of fire or explosion.
No fuse was present on the input to protect the product from overcurrent related faults, further presenting a risk of fire, explosion or electric shock.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users.
For further information, contact support@invospa.com with your order ID or adapter photos to arrange for a replacement power supply.
Additional information
PSD notification: 2501-0125
Notified by: Local Authority Trading Standards
Product description
3-pin adapter supplied with an InvoSpar Massager. Affected products were sold between 2017 and 2021. The massage unit is unaffected.
Open the OPSS notice
Questions
Why has Power Supply (Model: TD12200) supplied with InvoSpar Massager, JC668 been recalled?
Power Supply (Model: TD12200) supplied with InvoSpar Massager, JC668 could overheat or catch fire. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the barcode, model and sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
Where was Power Supply (Model: TD12200) supplied with InvoSpar Massager, JC668 sold?
The notice names Amazon. Products bought elsewhere are covered too if they match the details listed.
