Product recallOPSS
Proteus Switchgear 100 Amp Double Pole Isolator recalled over an electric shock risk
Product Recall for Proteus Switchgear 100 Amp Double Pole Isolator presenting a serious risk of electric shock.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Proteus Switchgear 100 Amp Double Pole Isolator
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- BT200420
- BT250320
What to do now
An electrical fault in the design or build of Proteus Switchgear 100 Amp Double Pole Isolator means it could shock the person using it.
- Unplug it now and put it away where nobody will plug it back in.
- Do not open it up or try to repair it yourself.
- Contact the business or the shop you bought it from to arrange the remedy set out in the notice.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2111-0064). Quoted as issued.
Summary
Product Recall for Proteus Switchgear 100 Amp Double Pole Isolator presenting a serious risk of electric shock.
The risk
The fault was identified during routine installation process which includes a test. It was found that the switch did not isolate the circuit.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
Withdrawal from sale and recall of affected batches by the manufacturer. Recall of the product by the end user, E.ON. All customers in possession of the affected product have already been contacted by E-On and all affected products inspected. All corrective measures have taken place and no further action is required.
Advice to consumers
The product has been recalled from end users.
Withdrawal from sale and recall of affected batches by the manufacturer. Recall of the product by the end user, E.ON.
All customers in possession of the affected product have already been contacted by E-On and all affected products inspected. All corrective measures have taken place and no further action is required.
Additional information
PSD case number: 2111-0064
Notified by: The Health and Safety Executive
Product description
Single phase isolation switch rated at 100 Amps intended for isolation between the electricity meter of a dwelling and the main consumer unit or fuse box within that dwelling. Specifically used in the metering industry and installed by trained engineers
Open the OPSS notice
Questions
Why has Proteus Switchgear 100 Amp Double Pole Isolator been recalled?
An electrical fault in the design or build of Proteus Switchgear 100 Amp Double Pole Isolator means it could shock the person using it. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the batch code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it now and put it away where nobody will plug it back in. Do not open it up or try to repair it yourself.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
