Product safety reportOPSS
RadWagon 4 E-Bikes safety warning over an injury risk
Product safety report for RadWagon 4 E-Bikes presenting a risk of injuries due to certain manufacturing deficiencies on ribbed sidewall tyres increasing the likelihood of tyre blowout.
Product image from the OPSS safety notice
What to do now
RadWagon 4 E-Bikes could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2209-0264). Quoted as issued.
Summary
Product safety report for RadWagon 4 E-Bikes presenting a risk of injuries due to certain manufacturing deficiencies on ribbed sidewall tyres increasing the likelihood of tyre blowout.
The risk
Rad has identified that certain manufacturing deficiencies on certain tyres can increase the likelihood of tyre bead detachment from the rim or reduce resistance to blowouts. Additionally, the products require proper alignment of the rim strip on top of the rim but underneath the tyre tube for proper operation. If the rim strip is not properly aligned, tyre tube punctures can occur and a tyre tube could rapidly deflate. Rad has also determined that some of the tyres specified for the RadWagon 4 are not suitably resistant to external damage and flats. If a tyre bursts or rapidly deflates during use, the rider may fall and experience injuries. Tyres with a ‘ribbed’ sidewall are in scope of this issue, and tyres with a ‘smooth’ sidewall are not affected.
Action taken
RadWagon have launched a replacement programme for affected tyres.
Advice to consumers
Rad have introduced a modification programme to replace the existing e-bikes with ribbed sidewalls with new tyres. For further information, please visit the Rad Power Bikes website at: https://radpowerbikes.eu/pages/087148231835
Additional information
PSD case number: 2209-0264
Notified by: Office for Product Safety and Standards
Product description
Electric cargo bike of 2000mm length, 600mm stand over hight, 1104 mm-1198mm handlebar height and total weight of 34.8kg.
Open the OPSS notice
Questions
Why has RadWagon 4 E-Bikes been reported?
RadWagon 4 E-Bikes could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
