Product recallOPSS
Raymarine ACU-150 / ACU-400 Autopilot System recalled over an injury risk
Product Recall for Raymarine ACU-150 / ACU-400 Autopilot System presenting a risk of injuries.
Product image from the OPSS safety notice
What to do now
The risk with Raymarine ACU-150 / ACU-400 Autopilot System is physical injury.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Follow the corrective action in the notice: a refund, repair or replacement from the business.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2307-0191). Quoted as issued.
Summary
Product Recall for Raymarine ACU-150 / ACU-400 Autopilot System presenting a risk of injuries.
The risk
Raymarine has identified that certain ACUs manufactured between June and July 2022 were fitted with a drive component of incorrect specification. Whilst the ACUs may function correctly, there is a risk that the affected component could fail prematurely. This could prevent the ACU from driving in one or both directions or cause it to turn the tiller / wheel fully in one direction, potentially giving rise to a loss of directional control unless or until the system is disconnected.
Action taken
The product has been recalled from end users. For more information, please see below.
Advice to consumers
The product has been recalled from end users. For further information, please access the Raymarine safety notice: https://www.raymarine.com/en-gb/support/acu-150-acu-400-product-recall
Additional information
PSD case number: 2307-0191
Notified by: Local Authority Trading Standards
Product description
Black actuator control unit with brand “Raymarine” printed on
Open the OPSS notice
Questions
Why has Raymarine ACU-150 / ACU-400 Autopilot System been recalled?
The risk with Raymarine ACU-150 / ACU-400 Autopilot System is physical injury. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
