Product recallOPSS
RCR PRO Ultegra & RCR PRO Dura Ace Bikes recalled over an injury risk
Product Recall for RCR PRO Ultegra & RCR PRO Dura Ace Bikes presenting a risk of injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
RCR PRO Ultegra & RCR PRO Dura Ace Bikes
- ModelOn the rating label, base, back or box.
- RCR PRO Ultegra
- RCR PRO Dura Ace
- Sold betweenCompare with your receipt or order date.
- Bikes sold 1st August 2024 onwards with a DT Swiss ID wheel number of 2740000 or higher are affected by this recall. Please see Annex A below for more information on model codes and article codes for affected bikes.
What to do now
RCR PRO Ultegra & RCR PRO Dura Ace Bikes has been reported because it could hurt the person using it.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Contact the business or the shop you bought it from to arrange the remedy set out in the notice.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2508-0206). Quoted as issued.
Summary
Product Recall for RCR PRO Ultegra & RCR PRO Dura Ace Bikes presenting a risk of injuries.
The risk
The product presents a serious risk of injuries as the outer carbon layers of the bicycle wheels can delaminate during use. This structural weakening may cause the wheel rim to fail, leading to serious falls and injuries.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users.
It is recommended that owners stop using the product immediately and visit the DT Swiss recall website for further information, including on how to identify if you own an affected product: https://www.swissside.com/pages/hadron-product-recall.
Madison Cycles UK, the UK supplier for these products can also be contacted via DTSwissService@madison.co.uk or +44 1908 326000.
Further information on the Decathlon website can be viewed here.
Product description
Bikes sold by Decathlon fitted with Swiss Side HADRON 2 Classic 500 and HADRON 2 Ultimate 500 bicycle wheels.
Open the OPSS notice
Questions
Why has RCR PRO Ultegra & RCR PRO Dura Ace Bikes been recalled?
RCR PRO Ultegra & RCR PRO Dura Ace Bikes has been reported because it could hurt the person using it. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the model and sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
Where was RCR PRO Ultegra & RCR PRO Dura Ace Bikes sold?
The notice names Decathlon. Products bought elsewhere are covered too if they match the details listed.
