Product recallOPSS
Q’STRAINT Wheelchair Securement Retractors recalled over an injury risk
Product Recall for Q'STRAINT Wheelchair Securement Retractors presenting a risk of injuries.
Check your product
Only products that match these details are covered. Have your pack in front of you.
3 identifiers listed for this notice.
Q’STRAINT Wheelchair Securement Retractors
- ModelOn the rating label, base, back or box.
- QRT-MAX (Q8-6209)
- QRT-DELUXE (Q8-6200)
- Date codeOn the product, its label or its packaging.
- 16th June 2025 – 10th September 2025
What to do now
The risk with Q’STRAINT Wheelchair Securement Retractors is physical injury.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Follow the corrective action in the notice: a refund, repair or replacement from Qstraint.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2510-0101). Quoted as issued.
Summary
Product Recall for Q'STRAINT Wheelchair Securement Retractors presenting a risk of injuries.
The risk
The product presents a risk of injuries as the retractor may not lock as designed. This could lead to the wheelchair moving during transit and injuring the user.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users.
Users are advised that they may continue to use the retractor while awaiting replacement, providing a pre-trip inspection is performed to assure that the product is fully locked. Product distributors have been notified and will inspect and replace affected retractors free of charge.
For further information, please contact technicalsupport@qstraint.co.uk or +44(0)1227 773035.
Additional information
PSD notification number: 2510-0101
Notified by: Driver and Vehicle Standards Agency
Product description
Wheelchair securement device for use in vehicles.
Open the OPSS notice
Questions
Why has Q’STRAINT Wheelchair Securement Retractors been recalled?
The risk with Q’STRAINT Wheelchair Securement Retractors is physical injury. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the model and date code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
