Product safety reportOPSS
Step Ladder safety warning over an injury risk
Product Safety Report for Step Ladder presenting a high risk of injuries.
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Step Ladder
- BarcodeThe long number printed under the barcode.
- 4841692044523
- ModelOn the rating label, base, back or box.
- MOLEG2230886-1
What to do now
Step Ladder could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2509-0283). Quoted as issued.
Summary
Product Safety Report for Step Ladder presenting a high risk of injuries.
The risk
The product presents a high risk of injuries as the ladder cannot hold the claimed weight without collapsing. If the ladder were to collapse while in use, the user could fall and receive serious injuries.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The import has been rejected at the border.
Advice to consumers
The import has been rejected at the border.
Additional information
PSD notification number: 2509-0283
Notified by: Local Authority Trading Standards
Product description
A 5-step folding step ladder.
Open the OPSS notice
Questions
Why has Step Ladder been reported?
Step Ladder could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the barcode and model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
