Product safety reportOPSS
Durhand Telescopic Ladder safety warning over an injury risk
Product Safety Report for Durhand Telescopic Ladder presenting a serious risk of injuries.
Product image from the OPSS safety notice
What to do now
The risk with Durhand Telescopic Ladder is physical injury.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2510-0104). Quoted as issued.
Summary
Product Safety Report for Durhand Telescopic Ladder presenting a serious risk of injuries.
The risk
The product presents a serious risk of injuries as the brackets may separate during use, and the base is not wide enough. This could lead to the user losing their balance and falling from a height.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The import has been rejected at the border.
Advice to consumers
The import has been rejected at the border.
Additional information
PSD notification number: 2510-0104
Notified by: Local Authority Trading Standards
Product description
A black telescopic ladder which can be used as a short stepladder or be unfolded to full height.
Open the OPSS notice
Questions
Why has Durhand Telescopic Ladder been reported?
The risk with Durhand Telescopic Ladder is physical injury. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
